Service Level Agreement "Providing Scientific Documents and Resources on Trust"
1. Introduction:
The service of providing scientific documents and resources as a trust, this research institute by sharing scientific and research resources and documents of scientific products in the field of ICT Provides applicants in the form of books, articles, technical reports, scientific documents and electronically. The review of this agreement will be based on the opinions collected from the clients.
2. Objective:
The purpose of this service level agreement is to provide the quality of service provided by the ICT Research Institute. The quality of delivery of scientific documents and resources should be agreed upon by the general applicants.
3. Responsibility:
The research institute will provide the applicant with the resources at the appointed time. In case of reservation, the research institute will inform the applicant as soon as possible via SMS.
4. Mutual obligations of the client and the executive body:
The applicant for this service is obliged to submit all the requested documents to this device only through the system. The research institute undertakes that after submitting the request, uploading and completing the forms by the user, the user will respond after the deadline when the tracking code is received. Dear user, you can see a clear and efficient process for resolving conflicts and how to access the service and all the details of the service in the service delivery process.
5. Expenses and payments:
The cost of providing services to customers in accordance with the approved laws and tariffs is zero rials. Payments are also in accordance with the rules and tariffs approved by the Research Institute of Communication and Information Technology of zero rials.
6. Performance period:
This service level agreement is valid until 12/30/1399 and signed by the director of the Research Institute of Communication and Information Technology.
7. Termination of the agreement:
Receipt of this service ends with the issuance of the final answer, its approval and delivery to the applicant. Output information items: tracking code, response time
