Service Level Agreement "Providing ICT Laboratory Infrastructure"
1. Introduction:
The service is to provide laboratory infrastructure in the field of ICT in order to localize advanced technologies and increase standard coverage for imported and domestic products, which is within the framework of the Supreme Leader in the field of resistance economics and the realization of knowledge-based economy. It also provides a platform for the use of low-cost laboratory services for universities and knowledge-based companies that can be expanded.
The review of this agreement will be based on the opinions collected from the clients.
2. Objective:
The purpose of this service level agreement is to provide the quality of service provided by the ICT Research Institute.
The quality of the result of the approval of samples of ICT products and services should be agreed in accordance with international standards.
3. Responsibility:
- The research institute provides the customer with the standard infrastructure approved by the regulatory organization.
- The research institute guarantees the accuracy of the sample approval results based on accurate measurements and calibration approved by the regulatory organization.
- Research Institute guarantees the confidentiality of product sample testing.
- The research institute guarantees the confidentiality of the documents.
4. Mutual obligations of the client and the executive body:
The applicant for this service is obliged to submit all the requested documents to this device only through the system.
The research institute undertakes that after submitting the request, uploading and completing the forms by the user, the user will respond after the deadline when the tracking code is received.
Dear user, you can see a clear and efficient process for resolving conflicts and how to access the service and all the details of the service in the service delivery process.
5. Expenses and payments:
The cost of providing services to customers in accordance with the rules and tariffs is approved --------.
Payments are also in accordance with the rules and tariffs approved by the Research Institute of Communication and Information Technology ------.
6. Performance period:
This service level agreement is valid until 12/30/1399 and signed by the director of the Research Institute of Communication and Information Technology.
7. Termination of the agreement:
Receipt of this service ends with the issuance of the final answer, approval and delivery to the applicant. List of laboratories: with details
