Service Level Agreement "Search for ICT Scientific Resources"
1. Introduction:
The ICT scientific resource search service is provided to the list of information resources through the electronic system of the research institute in order to expedite and facilitate access.
The review of this agreement will be based on the opinions collected from the clients.
2. Objective:
The purpose of this service level agreement is to provide the quality of service provided by the ICT Research Institute.
The quality of the delivery of the search for ICT scientific resources should be agreed upon for the general applicants.
3. Responsibility:
4. Mutual obligations of the client and the executive body:
The applicant for this service is obliged to submit all the requested documents to this device only through the system.
The research institute undertakes that after submitting the request, uploading and completing the forms by the user, the user will respond after the deadline when the tracking code is received.
Dear user, you can see a clear and efficient process for resolving conflicts and how to access the service and all the details of the service in the service delivery process.
5. Expenses and payments:
The cost of providing services to customers in accordance with the approved laws and tariffs is zero rials.
Payments are also in accordance with the rules and tariffs approved by the Research Institute of Communication and Information Technology of zero rials.
6. Performance period:
This service level agreement is valid until 12/30/1399 and signed by the director of the Research Institute of Communication and Information Technology.
7. Termination of the agreement:
Receipt of this service ends with the issuance of the final answer, approval and delivery to the applicant.
Output information items: tracking code, response time
More about this source textSource text required for additional translation information
Send feedback
Side panels
