Service Level Agreement "Support for Conferences and their Participation in ICT"
1. Introduction:
Conference support service and their participation in the field of ICT, The research institute promotes ICT knowledge by holding or participating in training courses, conferences, seminars, scientific meetings in the field of ICT. The research institute provides its services to the applicants by anticipating suitable and diverse spaces in terms of dimensions and audio-visual equipment. The review of this agreement will be based on the opinions collected from the clients.
2. Objective:
The purpose of this service level agreement is to provide quality support for conferences in order to provide the quality of service provided by the ICT Research Institute. And their participation in the field of ICT should be agreed for all applicants in the field of ICT.
3. Responsibility:
4. Mutual obligations of the client and the executive body:
The applicant for this service is obliged to submit all the requested documents to this device only through the system. The research institute undertakes that after submitting the request, uploading and completing the forms by the user, the user will respond after the deadline when the tracking code is received. Dear user, you can see a clear and efficient process for resolving conflicts and how to access the service and all the details of the service in the service delivery process.
5. Expenses and payments:
The cost of providing services to customers in accordance with the approved laws and tariffs is zero rials. Payments are also in accordance with the rules and tariffs approved by the Research Institute of Communication and Information Technology of zero rials.
6. Performance period:
This service level agreement is valid until 12/30/1399 and signed by the director of the Research Institute of Communication and Information Technology.
7. Termination of the agreement:
Receipt of this service ends with the issuance of the final answer, its approval and delivery to the applicant. Output information items: tracking code, response time.
