Service Level Agreement "Support for ICT Thesis"
1. Introduction:
The service of supporting dissertations and projects of master and doctorate and faculty members in accordance with the statute and the perspective of research services is entrusted to the Institute of Communication and Information Technology. The review of this agreement will be based on the opinions collected from the clients.
2. Objective:
The purpose of this service level agreement is to provide the quality of service provided by the ICT Research Institute. The quality of ICT dissertation support for master's, doctoral and faculty projects should be agreed upon.
3. Responsibility:
The research institute is responsible for the confidentiality of the uploaded project documentation.
4. Mutual obligations of the client and the executive body:
The applicant for this service is obliged to submit his documents to this device only through the system. The research institute undertakes that after registering the request, uploading the files and completing the forms by the user, the user will respond after the deadline when the tracking code is received. Dear user, you can see a clear and efficient process for resolving conflicts and how to access the service and all the details of the service in the service delivery process.
5. Expenses and payments:
The cost of providing services to customers in accordance with the approved laws and tariffs is zero rials. Payments are also calculated in accordance with the rules and tariffs approved by the Research Institute of Communication and Information Technology.
6. Performance period:
This service level agreement is valid until 12/30/1399 and signed by the director of the Communication and Information Technology Research Institute.
7. Termination of the agreement:
Receipt of this service ends with the issuance of the final answer, its approval and delivery to the applicant. Output information items: tracking code, response time.
